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  • I have allergens, how do I notify you?
    The MunchBox Club currently offers two meal options: vegetarian and non-vegetarian warm packed lunches. We aim to provide allergen-free meals as we grow larger. In addition, we are pleased to offer gluten-free options twice a week. However, we do not yet cater to other dietary allergens, and all our meals are nut-free due to school policy. If you have any allergies, please notify us by contacting munchboxclub@outlook.com. We will get in touch once we can safely cater to your allergen.
  • How do I cancel my subscription?
    There are 2 options: 1) You can cancel your monthly subscription within 3 days of first purchasing our services. This is not available to repeat customers. If you wish to cancel your service post this, we require 2 weeks notification to salmongia@gmail.com 2) If your child is sick that day, and you wish to have your childs lunch still, you are welcome to contact us at salmongia@gmail.com by 8:30am at the latest. You can then collect your lunchbox from our GX kitchen by 11am.
  • Can you deliver school-packed lunches home?
    We can deliver to the school address. If you want to add more lunches for holidays or parties e.t.c contact us salmongia@gmail.com
  • Who prepares the lunches and where?
    Our school lunches are prepared in a fully equipped local kitchen by our excellent Head Chef who has over 35 years of experience in the catering industry. Once the meals are prepared, they are portioned into individually labelled insulated containers and transported to school just before lunchtime so they remain warm and placed on the classroom trolleys. We have a collection service that turns them around, so they are ready for the next lunchtime.
  • What lunch boxes do you use?
    We use 2 compartment-insulated lunchboxes that are dishwasher safe and leakproof with no BPA’s.
  • How do I get to see the food that is being served to my child?
    We aim to demonstrate complete transparency and show photos of the meals and how they are prepared in the kitchen. We make this live via a social media feed as well. If you are concerned about your child eating a particular meal , please let us know at the start of the week, and we can send you a photograph of their finished lunch.
  • How do customers know their data is safe?
    At MunchBox Club we are committed to protecting your personal information and your children’s information. This notice explains how we collect, use, and protect your data when you register for our lunch service. What Information we collect We collect the following personal information: Parent/Guardian Information: Name, email address, phone number and your payment details. Child Information: Name,school year, school class, dietary requirements, allergies How We Use Your Information:We will use your information for the following purposes: - To process lunch orders and manage the service. - To communicate with you regarding your child’s lunch orders and any related updates. - To respond to your enquiries or feedback. Legal Basis for Processing We process your personal data based on the following legal grounds: - Consent: By providing us with your information, you consent to our use of it for the purposes stated above. Contract: We need to process your data to fulfill our contractual obligations to you. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your Rights You have the following rights regarding your personal information: - The right to access your personal data - The right to rectify your personal data if it is inaccurate or incomplete. The right to erase your personal data under certain conditions. The right to restrict processing of your personal data. The right to data portability. The right to withdraw consent at any time, where we are relying on consent to process your personal data. Contact Us if you have any questions or concerns about this privacy notice or our data practices, please contact us at: MunchBoxclub@outlook.com Changes to This Privacy Notice We may update this privacy notice from time to time. We will notify you of any changes by posting the new privacy notice on our website.
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